Rules for drawing up an application to the management company (samples of documents)
Content
- 1 How to write an application to the management company?
- 2 Deadlines for consideration of applications
- 3 Sample applications to the management company (housing and communal services) from residents
- 4 Where can I complain about the management company?
- 5 What to do if the management company does not respond to the application?
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The housing and communal services sector has always been associated with a large number of problems. Residents of apartment buildings often complain about the provision of services by public utilities. Claims can be sent on any issues related to the activities of the Management Company, for example, a requirement to recalculate housing and communal services or replace a leaking roof. Where should I complain, and what do samples of standard applications to the management company ?
How to write an application to the management company?
A complaint to the management company is an official document with which citizens can protect their rights. It is important to know how to write a statement correctly. The document must contain a complete description of the essence of the problem .
The reasons for filing complaints may be:
- Lack of cleaning of the local area.
- Violation of the timing of heating supply, as well as its shutdown.
- Incorrect calculation of payment for housing and communal services.
- Dirty entrances.
- Refusal to carry out repairs, replacement of the roof or violation of deadlines for completing work.
The application form to the management company must contain the following items:
- Name of the organization to which the appeal is sent, full name of the official.
- Full name and address of the applicant. The complaint itself can be sent by one person, or it can be collective. If the claim is sent on behalf of several citizens, it is necessary to indicate the full names and addresses of all applicants.
- The body of the complaint must detail the essence of the problem, indicating the norm that was violated.
- Residents' requirements.
- If attachments will be added to the application, they must be listed in the text.
- Date and signature of the applicants.
The application must be written in two copies. One of them is transferred to the management company. It is imperative to check that the application is registered in the incoming correspondence log. The second copy, which remains with the applicants, must be affixed with an incoming stamp. In the future, this may be required to prepare a statement of claim in court.
Deadlines for consideration of applications
The time frame for consideration of residents' complaints is 20 working days . This applies to claims that are sent in writing. It is possible to submit a complaint electronically. To do this, you need to fill out a special form on the Management Company website. With this method of submission, the review period should be no more than 5 days .
The deadline for responding to an application to the housing and communal services must be strictly observed. If the Criminal Code violates them and delays in responding, the applicant has the right to contact the Housing Inspectorate . The complaint must be accompanied by a sample application that was sent to the Management Company.
Sample applications to the management company (housing and communal services) from residents
In the table below, you can download the appropriate application, complaint and claim forms from your utility company.
Where can I complain about the management company?
If the rights of owners are violated, they must first send a complaint to the Management Company. This may be a collective statement from residents or an appeal from one person. As a rule, collective complaints are resolved faster. In this regard, it is recommended to file claims together.
An application to the management company must be sent to the director, outlining the essence of the problems and describing all of your requirements . If the Management Company does not take any action and citizens do not receive a response to the complaint, it is necessary to file a complaint about the inaction of the Management Company to higher organizations.
HOA
An application to the HOA must be submitted in the same form as to the Management Company. The HOA must put a stamp on the second copy indicating that the application has been accepted for processing. Otherwise, residents will not be able to take further action.
Housing inspection
The functions of the Housing Inspectorate include monitoring the activities of Management Companies. A complaint must be submitted to the State Housing Inspectorate after all deadlines for filing a claim with the Criminal Code have expired, but no response has been received. It also addresses questions about the authority to select a Management Company. The application form can be downloaded from the official website of your housing estate .
City administration
The appeal can be sent to both the regional and district Administration. It is recommended that the owners draw up the appeal collectively. This gives more guarantee for a positive solution to the problem.
Rospotrebnadzor
If the Housing Inspectorate has not solved the problem of tenants with the Criminal Code, they can proceed further. The next step is filing a complaint with Rospotrebnadzor. When writing an appeal, you must indicate that claims were sent to the Management Company and the Housing Inspectorate. Answers must be described in detail. All documents to prove violations must be attached to the application.
Prosecutor's office
An application to the prosecutor's office against the Management Company is necessary when serious violations are committed by the management company, but higher organizations do not take any action.
Court
The final step is filing a claim with the court. Most often, people go to court in cases where the claims are of a material nature and it is necessary to file for compensation for damage caused.
The application is submitted at the place of legal registration of the management company. Most often, the courts side with residents whose interests were violated. But for a positive decision, it is necessary to provide all the evidence that the rights of the owners were violated.
What to do if the management company does not respond to the application?
There are often cases when claims from owners regarding roof leaks, heating or replacement of risers are left without proper consideration or are refused to be accepted at all. If a complaint is not registered with the Criminal Code, it can be sent by registered mail with notification. Such a letter must be accompanied by an inventory. When sent in this way, the management company will no longer be able to prove that they did not receive the request.
Applicants will have as evidence notification of receipt by the addressee of the item. In addition, all registered mail is tracked using a special code. This can also be attached as evidence.
A situation may arise that the management company accepted the appeal and registered it, but there was no response to the citizens’ statements. Or she could write that at the moment there are no funds to resolve this issue.
Important! Such answers cannot be ignored. A complaint about the inaction of the management company must be filed with higher organizations.
Each owner must remember that an agreement has been concluded between him and the Management Company. All obligations under it must be strictly observed. If the Criminal Code violates at least one point, regardless of whether it concerns the recalculation of payments for housing and communal services or repairs, it is necessary to protect your rights.
This can only be done by sending complaints both to the management company itself and to the bodies that control its activities. It is important to follow the order and write the claim correctly.
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